Frequently Asked Questions

To control the number of active users in your portal and stay within the limits of your subscription plan, LOOP LMS allows Site Administrator several methods to deactivate users. 

Here’s how to deactivate a user or users in a few steps:

(a) Deactivate mass users

1. Log in to your LOOP LMS account as a Site Administrator. Go to Account and Settings > User (1).



2. Tick users (2) that you want to deactivate and click Deactivate Selected (3).



(b) Deactivate a user individually

1. Log in to your LOOP LMS account as a Site Administrator. Go to Account and Settings > User (1).



2. Click edit icon (2) beside the user that you want to deactivate.



3. Click Deactivate (3) on the Account Status and Submit (4).



(c) Set expiry date of a user account

1. Log in to your LOOP LMS account as a Site Administrator. Go to Account and Settings > User (1).



2. Click on "New User" (2).



3. Fill up the required details. Under the “Expire On” field, choose the date and time for account expiration (3) and Submit (4). An email will be sent to the registered user.



That’s it!

Now you can deactivate users in your portal within just a few clicks. Next: learn how to configure your gamification settings.