Frequently Asked Questions

Need to add a lot of users at once?
Save yourself the time of manual entry by using our Bulk Upload feature. Instead of adding users one by one, you can upload everything in a single step using a CSV file.

1. Sign In: Log into your portal account.
2. Navigate: Head to the left-hand menu and select Tools > Bulk Upload.


3. Select Model: On the dashboard, find the Model drop-down menu and select Asset Users Import.


4. Prepare Your File:

• Click Download file sample to get our template.
• Fill in your asset details and save the file.
• Upload: Click Choose File to select your saved csv, then hit Launch Import.

5. Success: Once the system confirms the format is correct, your assets will be imported instantly.


Quick Tip: Use the attached CSV template below to ensure your data is formatted perfectly for a smooth upload.

And you’re all set! You can now manage your users at scale without the tedious manual work.

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